Short answer
Nothing about your loan's terms changes: the rate, balance, payment schedule and escrow carry over. What changes is where you send payments. Federal rules (RESPA) require the old servicer to notify you at least 15 days before the transfer and the new one within 15 days after, or one joint notice. For 60 days after the transfer, a payment you send to the old servicer on time can't be treated as late.
Why do mortgages get sold?
Lenders often sell loans, or the right to service them, after closing so they can keep lending. The servicer is the company that collects your payments, manages your escrow account and answers your questions. Selling the servicing is normal and doesn't mean anything went wrong with your loan.
What notices should I get?
You should get a notice from your current servicer and one from the new servicer, or a single notice from both. It gives the date of the transfer, the new servicer's name, address and phone number, and the date the old servicer stops taking payments. If you get a letter or email you didn't expect asking you to send payments somewhere new, call your current servicer at the number on your statement before you pay. Scammers copy these notices.
What about autopay and my first payment?
Autopay through your old servicer usually stops, so set it up again with the new one. If you pay through your bank's bill pay, update the payee. If a payment goes to the old servicer by the due date in the first 60 days, the new servicer can't charge a late fee or report it as late.
What happens to my escrow and New Hampshire tax bills?
Your escrow balance moves to the new servicer, which then pays your property taxes and insurance. Many New Hampshire towns bill twice a year, often with one bill due in the summer and one in December, so if a transfer happens near a due date, check that the new servicer has the bill and pays it. See NH tax bills and escrow.
What if something goes wrong?
Write to the servicer at the address it gives for errors and information requests, and keep copies. If that doesn't fix it, you can file a complaint with the Consumer Financial Protection Bureau. Tom is glad to help a past client sort out a transfer question, even after closing.
Sources
Checked November 2, 2026. Rules and dates change, so confirm current details before you rely on them.
General information only, not tax or legal advice. Program availability, eligibility and terms vary by lender and are subject to change and to underwriting approval. Not a commitment to lend.